Hughes Auto Body & Paint

Adrianna Replogle 2 years ago

Took about 8 weeks to fix my car and they were a week late. Took forever to get parts. Mainly based on customer service, I would not recommend this place. I’ve had my car back for 3 days and the repairs all seem good as of now so I hope it stays that way. Regina is the worst person to have to deal with at Hughes. She has no idea how to talk or interact with people. She seems to be in lala land and have no idea where she is or what she’s doing. I work in customer service and it’s very important to me how you treat the people you’re servicing. She left me with wrong information, said she would keep me informed and call me back, never did. I always had to call and follow up. All the employees seem to be on a different page. If you have to deal with someone, make sure you talk to the manager Gracia. She was the only helpful one. I would not recommend taking your car here if the majority of the time you’re dealing with the incompetence of their employees. Happy to have my car back and hope I don’t have to go there again.

Nick Koonce 3 years ago

Quality of work was fine but getting parts took months and service person was not proactive in keeping us informed. Car was not completed on schedule and they left us on standby for pickup for 2 days. Then called late on a Friday to say it was finally ready but because they did not prepare us for that, we had to wait until Monday. I can not recommend.

Jenna Dotts 4 years ago

The friendly staff went out of their way to work with my needs of my body repair. They took extra time and care working with my insurance as well. This is a very busy shop, but they were always professional and detailed with their responses. They seemed to be well known and trusted to the locals who were in the shop when I was.

Kaitlin Mamulski 5 years ago

Hughes Auto Body & Paint made a very unpleasant experience of having to repair my car a very pleasant one. Every staff person I interacted with was incredibly kind and professional. They kept me well informed throughout the process and completed the repairs faster than I expected. Their customer service is above and beyond any other auto body shop I have been to, I was even provided a loner car free of charge while my vehicle was being repaired. They did a fantastic job on my car and I would highly recommend them to anyone in need of auto body work.

Maria Mazariegos 6 years ago

I'm forever taking my car here in the future. My car got hit while parked and I took it to Hughes for an estimate. It took the people a while 2 weeks to get back to me. When we got to Hughes the people who hit my car were so rude and mean and Vanessa and the manager stepped in for me and helped me out big time. It was the best experience working with them. They're so helpful, especially Vanessa. I love them all so much